Customer Service

Reward points program

  • What is the Cash Reward Points program?

The Nail Superstore Cash Reward Points Program is designed with you in mind. We want our loyal customers to earn rewards for every purchase made at NailSuperstore.com.

Our Cash Reward Points Program is as simple as it sounds. While shopping at NailSuperstore.com you will earn and accrue Cash Reward Points which are then redeemable toward your future purchases on our website.

Cash Reward Points are an added bonus to your shopping experience on our site and just one of the ways we thank you for being a loyal customer.

  • How does the Cash Reward Points Program work?

Every time you make a purchase you earn points based on the price of products purchased, shipping fees and taxes are excluded. These points are added and accumulated to your Cash Reward Points balance.

Or you can earn 10 points for writing a review on each product which you purchased from us, except free items or product samples.

You can redeem your reward points at checkout. If you have accumulated enough points to redeem, then you will have the option of using points as one of the payment methods.

Redeemable reward points can be used in conjunction with other payment methods such as PayPal, credit cards, and more.

Points are not redeemable for cash and cannot be credited back to your account.

Reward points will be deducted from your reward points account if any product has been returned. In addition, any products that are purchased through the reward points from a returned product purchase, your credit for the returned product will be less the reward points value used. For example, if you purchased an Artisan Grand Master Brush, and then redeemed those reward points for OPI Nail Polish, and then returned the Artisan Grand Master Brush, your final credit will be less the value of the OPI Nail Polish purchase.

  • Points and Values

Currently, for every $1.00 USD spent at NailSuperstore.com you'll earn 0.5 or 1 (one) point. Each point is worth $0.05 USD off a future purchase.

For example:

For every dollar you spend, you'll earn 0.5 or 1 point, depending on the item. Number of points to earn is displayed with each item on the webpage. Each point is worth $0.05 off future purchases.

Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

  • Redeeming Cash Reward Points

Cash Reward Points are available for redemption after 30 days from the date of invoice.

If you have a balance in your Cash Reward Points Account, you can use those points to redeem for purchases or for products made at NailSuperstore.com

During the checkout process, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem.

Enter the amount of points you would like to spend or click the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Cash Reward Points Account to cover the cost of your purchase.

Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Cash Reward Points account will be updated and the points used deducted from your balance.

Note that any purchase made by redeeming points will only be rewarded with additional points for balance for which the money amount was spent aside from points.

  • Do my Cash Reward Points expire?

Yes, Cash Reward Points expire if there is no purchase in your account for the last 120 days.

  • Minimum Points Required

Currently, a minimum balance of 20 points (USD$1.00) is required before you can redeem them.

  • Minimum Purchase Amount Required

Currently, a minimum of USD$25.00 in total (per purchase) for US customers and USD$75.00 in total (per purchase) for international customers is required before any Points Redemptions can take place.

We strongly advise you to check this page often as we may make changes to this policy.

  • Maximum Redeemable Points allowed per order

A maximum of 1,000 points (USD$50.00) is allowed to redeem per order.

  • Will I earn points for shipping fees?

When calculating the amount of points earned, shipping fees are excluded.

  • Will I earn points for tax fees?

When calculating the amount of points earned, taxes are excluded.

  • Will I earn points for discounted products?

Yes. When calculating the amount of points earned, all discounted-price items are included.

  • Will I earn points when purchases are paid with points?

Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent aside from Cash Reward Points.

  • Are there item restrictions on what can be purchased with points?

No. Currently, no restrictions apply to what items may be purchased using your points balance.

  • Conditions of Use

    • Cash Reward Points are only available to registered NailSuperstore.com’s members.
    • Cash Reward Points can only be collected and used with online purchases, and are only validated at NailSuperstore.com
    • Points are non-refundable and can't be transferred between members.
    • Cash Reward Points are non-transferable or exchangeable for cash under any circumstances.
    • Cash Reward Points will not be refunded for any cancelled order.
    • When buying with Cash Reward Points, you will still have to select another payment method if there is not enough in your Cash Rewards Account to cover the cost of your purchase.
    • When calculating the amount of points earned, shipping fees and taxes are excluded.

Please note, we reserve the right to alter or make changes to this policy at any time without prior notice or liability.

If you have further questions, please contact us anytime between Monday to Friday between 9 am to 5:30 pm (CST) by live chat or phone at 1-800-669-9430 or 1-847-260-4000. A Customer Service Associate will be happy to help you.