Restocking Fee Policy
All items are subject to a 10% restocking fee on all returnable items within the 30 days of the purchasing date depending on their condition when returned. Refer to our Returning Policies for more info.
If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.
For example, if you spent $110 but returned an item(s) that cost $40, you no longer qualify for free shipping. Free shipping is for orders over $99, your order total is now $70 after your return. Therefore, you are responsible for the shipping cost.
If you have any further questions regarding this policy, please call our customer service at 847.260.4000.
What is a reasonable restocking fee? It is the percentage of the item’s price depending on type of item and condition when it is returned. Our restocking fee is 10%.
| Type of Return Request | Restocking Fee Applied? |
|---|---|
| Buyers changes mind, buyer remorse or price difference | Yes |
| Buyer refuses delivery | Yes |
| Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller | Yes |
| Buyer receives an item materially different from what they ordered | No |
| Order is returned as undeliverable | No but an amount equivalent to the return shipping costs will be deducted |
| Items arrive to the buyer damaged or defective | No |
| Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier | No |